Shipping and Refunds

Shipping from Australia

All our outdoor/indoor mats on our website will be delivered anywhere in the UK and Ireland.

We offer same day shipping for items in stock and special orders 14 days.

International Shipping Disclaimer

International Shipping Disclaimer 

  • You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
  • As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

Returns 


You may return it to us within 30 days of the date you received it. The return shipping costs will be automatically deducted from the refund on your returned item. 

Items returned must be in ‘as-new’ condition. This means you have not used or damaged any of the items. Please return items secured in their original packaging.

After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a refund or store credit of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping item we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. 

We do not accept any change of mind returns.

There will be a non refundable cancellation fee on any laybuys.  Please check with us before placing your order.

Please email us on sales@xceleratoronline.com.au